Kirsty Carden Ltd Terms & Conditions

Please read the following carefully from beginning to end.

1. Information provided on this form gives Kirsty Carden Ltd or any of it’s sister companies permission to communicate with you via mail, email, fax, phone, text and social media to relay special offers, announcements and information you may find valuable to your business. Your information will not be shared with third parties under any circumstances.

2. The product or service you have purchased contains confidential, copyrighted information that may not be copied or reproduced without prior written consent from Kirsty Carden Ltd.

3. Occasionally we will send you written reports and emails outlining special events, offers and information relevant to your industry needs. You may ‘opt-out’ or unsubscribe from these by following any unsubscribe instruction in our correspondence to you. After doing so, you will no longer receive any specific correspondence that you have unsubscribed or opted out from unless you open a new account, enter a contest or opt in again to receive such correspondence.

4. Cancellations or Variations by the client – All sales/bookings are considered final once payments are processed and any outstanding balance will remain due irrespective of whether the product/service overleaf is consumed or not. You must confirm your attendance date for any live training purchased within 21 days of date overleaf by emailing info@kirstycarden.com or your booking can be rendered void. Once your date for attending is registered and confirmed, it cannot be transferred or changed. Under certain reasonable circumstances, Kirsty Carden Ltd can consider a transfer if the request is received in writing. There will be a transfer fee of £500 (plus VAT) if the request is made less than 8 weeks before the training is due to take place.

5. Charges, Payments, Refunds – All fees are non-refundable. If you are a consumer you have a right to a ‘cooling off’ period, as described; You have the right to cancel this contract within 14 days of signing up without giving any reason. The cancellation period will expire after 14 days of the date of the contract. However, if you start the service during the 14 day cancellation period then you lose your right to cancel.

6. Satisfaction Guarantee – Where stated at point of sale, any satisfaction guarantee offered on any live training must follow this procedure: 90 Days after the attendance of the live training you must send an email to info@kirstycarden.com with evidence of you implementing everything you learned on the training and why it has not worked for you. If this evidence is provided and deemed sufficient by Kirsty Carden Ltd then a full refund will be issued to you.

7. Approval of Satisfaction Guarantee request – There will be no consideration or authorisation of a refund or cancellation without all above requirements being met. Upon approval, where applicable, all products must be returned to Kirsty Carden Ltd and payments made under this contract of sale which are due back to you will be refunded within 10 business days

8. Consequences of Failure to Pay – If payment is not made by the client within the agreed time limits set out overleaf, Kirsty Carden Ltd will treat this as a breach of contract and therefore be entitled to end any offer of training, products or services and retain any sums already paid. Any outstanding payments will remain payable to Kirsty Carden Ltd and can be passed onto a third party collection agency to enforce payments due. This is without prejudice for Kirsty Carden Ltd’s rights to claim damages from the client in respect of any loss suffered by Kirsty Carden Ltd.

9. Price – All prices stated overleaf are inclusive of VAT at the current rate unless otherwise stated. The overall price must be paid when stated, at time of order prior to goods and/or services being received as per signed agreement. Kirsty Carden Ltd reserves the right to suspend services due to failed payments and without prejudice, reserves the right to claim damages for any subsequent losses caused by failure to pay as agreed. The agreed fees will be paid by the client in accordance with any payment plan agreed with Kirsty Carden Ltd, its representatives or any finance company. These fees will remain payable irrespective of whether the purchased program or product is completed or consumed/utilised or not. This will also be the case should the client change their minds and still has an outstanding balance due to Kirsty Carden Ltd, its representatives or any finance company.

10. Alterations to advertised packages – All advertised packages are subject to availability. Every reasonable effort will be made to adhere advertised packages Kirsty Carden Ltd. Any packages may be altered or omitted and/or dates changed either before or after confirmation of the booking. Kirsty Carden Ltd accepts no contractual liability where such alterations, omissions or changes occur after confirmation of the booking. Kirsty Carden Ltd agrees to use reasonable endeavours (such reasonable endeavours to be strictly subject to the organisers/promoters of events and/or other third parties making alternative packages available and further subject to Kirsty Carden Ltd’s right to change the price applicable) to provide a reasonable alternative package and the client agrees to accept such reasonable alternative package.

11. Affiliate/Referral Program – Where stated, Kirsty Carden Ltd offer an affiliate/referral program. In order to qualify for and receive affiliate/referral payments, you must be able to prove you referred a client to us, they must pay in full and consume the products/service before any payments are made to you.

12. Law and Construction – The terms and conditions of this contract, for the avoidance of doubt, shall be governed by English Law. Kirsty Carden Ltd and you (the client) submits to the exclusive jurisdiction of the English Courts in all matters regarding the contract and its terms or conditions.

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